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Privacy Policy

Effective date: 11 June 2026

Last updated: 11 June 2026

1. About this Privacy Policy

Ratna Jewellers Pty Ltd respects the privacy of its customers, website users and other individuals whose personal information it collects. This Privacy Policy explains how Ratna Jewellers Pty Ltd collects, holds, uses and discloses personal information, including information collected through our website at www.ratnajewellers.com.au, in-store, by telephone, by email, through social media, and through any other sales or customer service channels.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

In this Privacy Policy:

·       “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable;

·       “we”, “us” and “our” means Ratna Jewellers; and

·       “you” and “your” means the individual whose personal information is collected or handled by us.

 

2. Our contact details

Ratna Jewellers Pty Ltd 

ABN 19 660 879 774 

Shop 6

95 Bell Street

Coburg VIC 3058

Australia

Email: ratnajewellers568@gmail.com

Telephone: 0406 934 281

Website: www.ratnajewellers.com.au

3. Personal information we collect

We only collect personal information where it is reasonably necessary for our business activities, including to supply jewellery, watches, repairs, custom designs, valuation-related services, lay-by or customer schemes, online orders, quotes and customer support.

The types of personal information we may collect include:

1.      Identification and contact details, such as your name, email address, telephone number, billing address and delivery address.

2.      Order and transaction details, including products purchased, order history, delivery instructions, payment confirmation details, refunds, exchanges and repair records.

3.      Account details, if you create an online account, including username, password and preferences.

4.      Payment-related information, such as payment method and transaction reference. Where card payments are processed online, payment details are processed by third-party payment providers and are not stored by us unless expressly stated.

5.      Customer service information, including enquiries, complaints, feedback, quote requests, repair requests and correspondence with us.

6.      Marketing preferences, including whether you have subscribed to newsletters, promotional emails, SMS notifications or customer schemes.

7.      Website and technical information, such as IP address, browser type, device information, pages visited, referring website, and cookie data.

8.      Images or design information, where you provide photographs, sketches, measurements, ring sizes, jewellery specifications or other information for custom jewellery, repairs or quotes.

9.      Information required for fraud prevention, security or legal compliance, including information reasonably necessary to verify a transaction or protect against unlawful activity.

 

4. How we collect personal information

We may collect personal information when you:

·       place an order online, in-store, by telephone or by email;

·       create an account with us;

·       request a quote;

·       request jewellery repairs, resizing, cleaning, custom design or related services;

·       subscribe to newsletters or promotional communications;

·       enter a promotion, customer scheme, loyalty arrangement or lay-by arrangement;

·       provide feedback, make an enquiry or lodge a complaint;

·       interact with us on social media;

·       visit or use our website;

·       contact us by telephone, email, online form or in person; or

·       otherwise provide information to us voluntarily.

 

Where reasonable and practicable, we collect personal information directly from you. We may also collect personal information from third parties, such as payment providers, delivery providers, fraud prevention services, social media platforms, or another person acting on your behalf.

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information for the purposes for which it was collected and for related purposes that you would reasonably expect. These purposes include:

1.      processing, fulfilling and delivering orders;

2.      providing quotes, repairs, resizing, custom jewellery and related services;

3.      managing customer accounts and customer schemes;

4.      communicating with you about your order, enquiry, repair, quote or account;

5.      processing payments, refunds and exchanges;

6.      arranging delivery, collection, insurance or logistics services;

7.      responding to enquiries, feedback, complaints or warranty matters;

8.      improving our products, website, customer service and business operations;

9.      sending marketing communications where permitted by law;

10. conducting promotions, events or customer offers;

11. detecting, preventing and responding to fraud, theft, misuse, security incidents or unlawful activity;

12. complying with legal obligations, court orders, regulatory requirements and law enforcement requests; and

13. protecting our legal rights, property, customers, staff and business.

 

6. Direct marketing

We may use your personal information to send you information about products, services, promotions, customer events, special offers or news that may be of interest to you.

We may contact you by email, SMS, telephone, post or other electronic means, where permitted by law.

You may opt out of receiving marketing communications at any time by:

·       clicking the unsubscribe link in an email;

·       following the opt-out instructions in an SMS;

·       contacting us using the details in section 2; or

·       updating your account preferences, where available.

 

Even if you opt out of marketing communications, we may still send you service-related communications, such as order confirmations, delivery updates, account notices, repair updates or important changes to our terms or policies.

7. Payment information and third-party payment providers

Payments made through our website or electronic payment systems may be processed by third-party payment providers. These providers may collect and process payment information in accordance with their own privacy policies and applicable payment security standards.

We take reasonable steps to use reputable payment providers and secure payment processes. However, we do not control the privacy or security practices of third-party payment providers.

Where credit card or other payment information is transmitted online, it should be encrypted or otherwise protected using appropriate security technology. We do not sell your payment information to any third party.

8. Disclosure of personal information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including to:

1.      payment processors, banks and financial institutions;

2.      delivery, courier, logistics and postal service providers;

3.      IT service providers, website hosts, cloud storage providers and data security providers;

4.      email, SMS, marketing and customer relationship management service providers;

5.      professional advisers, including accountants, auditors, insurers and lawyers;

6.      repairers, manufacturers, valuers, setters, designers or other service providers involved in supplying jewellery-related services;

7.      fraud prevention, identity verification and security service providers;

8.      regulators, courts, tribunals, law enforcement agencies or government authorities, where required or authorised by law; and

9.      any person or entity to whom we are required or permitted by law to disclose information.

 

Where we engage third-party service providers, we take reasonable steps to require them to handle personal information consistently with applicable privacy obligations.

9. Overseas disclosure

Some of our service providers, technology platforms, website hosts, cloud storage providers, payment processors or marketing platforms may store or process information outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act applies.

10. Cookies and website analytics

Our website may use cookies, pixels, tags, analytics tools and similar technologies to:

·       operate and improve the website;

·       remember your preferences;

·       identify returning visitors;

·       understand how users interact with the website;

·       measure the effectiveness of advertising or marketing campaigns;

·       personalise content, offers or product recommendations; and

·       maintain website security.

 

A cookie is a small data file stored on your device when you visit a website.

You may be able to disable cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

We may use third-party analytics and advertising tools. These third parties may collect information about your use of our website and other websites in accordance with their own privacy policies.

11. Links to other websites

Our website may contain links to third-party websites, including payment providers, social media platforms, delivery services or external product information pages.

We are not responsible for the privacy practices, content or security of third-party websites. Before providing personal information to a third-party website, you should review that website’s privacy policy and terms of use.

12. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

·       secure servers and hosting arrangements;

·       password-protected systems;

·       access controls;

·       encryption or secure transmission methods where appropriate;

·       staff confidentiality obligations;

·       regular review of security procedures;

·       secure payment processing systems; and

·       physical security measures for records held in-store or at our premises.

 

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee the security of information transmitted to or from our website.

13. Data breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action.

Where required by the Notifiable Data Breaches scheme under the Privacy Act, we will notify affected individuals and the Office of the Australian Information Commissioner.

14. Accuracy of personal information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

You should notify us promptly if your contact details or other personal information change, particularly where you have an active order, repair, delivery, lay-by or customer account.

15. Access to and correction of personal information

You may request access to the personal information we hold about you.

You may also request that we correct personal information if it is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be sent to us using the contact details in section 2. We may need to verify your identity before responding to a request.

We will respond to access and correction requests within a reasonable period. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide written reasons where required.

16. Retention and deletion of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

·       complete transactions and deliver services;

·       manage customer accounts;

·       respond to enquiries, complaints, warranty issues or disputes;

·       comply with legal, accounting, tax and record-keeping obligations; and

·       protect our legitimate business interests.

 

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

You may request deletion of your personal information. We will comply with such requests where reasonable and lawful, subject to any legal or business record-keeping requirements.

17. Complaints

If you have a privacy-related concern or complaint, you may contact us using the details in section 2.

Please include sufficient details so that we can understand and respond to the issue. We will consider your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner GPO Box 5288 Sydney NSW 2001 Australia

Website: www.oaic.gov.au Telephone: 1300 363 992

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, systems, practices or legal obligations.

The updated version will be published on our website and will apply from the date stated at the beginning of the policy.

You should review this Privacy Policy periodically to ensure that you are aware of any changes.